Last updated: January 2026
1. Scope and Applicability
1.1 These Terms and Conditions of Sale (“Terms”) govern the sale of software products and services by Intergral Information Solutions GmbH, Im Hölderle 3, 72224 Ebhausen, Germany, registered with the commercial register of Stuttgart under HRB 244591 (“Intergral”, “we”, “us”).
1.2 These Terms apply exclusively to businesses (Unternehmer) within the meaning of §14 BGB and legal entities under public law. Consumer transactions (§13 BGB) are expressly excluded.
1.3 These Terms apply to all offers, quotes, orders and contracts unless expressly agreed otherwise in writing.
2. Contract Formation
2.1 Intergral’s offers and quotes are non-binding and valid only for the period stated in the relevant quote.
2.2 A binding contract is formed when the Customer:
- accepts a quote via Stripe or other electronic means,
- signs an order form,
- issues a purchase order referencing a quote, or
- makes payment.
2.3 Acceptance must occur before the quote expiry date. Late acceptance requires Intergral’s written confirmation.
2.4 The Customer’s general terms and conditions are excluded, even if Intergral does not expressly object to them.
3. Products and Services
3.1 Intergral provides:
- on-premise software products (e.g. FusionReactor),
- cloud-based SaaS services (e.g. FusionReactor Cloud / OpsPilot),
- related support, maintenance, and professional services.
3.2 The specific scope, pricing, subscription term, and metrics are defined in the applicable quote or order.
4. Order of Precedence
In the event of conflict, the following order applies:
- Quote or Order Form
- These Terms
- Applicable SaaS Service Terms (if any)
- End User License Agreement (EULA)
- Data Processing Agreement (DPA), if applicable
5. Prices, VAT, and Taxes
5.1 All prices are stated net of VAT and other applicable taxes unless expressly stated otherwise.
5.2 For supplies within Germany, German VAT is charged at the applicable rate.
5.3 For intra-EU B2B supplies, VAT is reverse-charged to the Customer in accordance with Article 196 of the EU VAT Directive, provided a valid EU VAT identification number is supplied at or before invoicing.
5.4 If the Customer does not provide a valid VAT ID, Intergral may charge German VAT.
5.5 The Customer is responsible for all other taxes, duties, or charges imposed outside Germany.
6. Payment Terms
6.1 Invoices are issued upon acceptance of the quote unless otherwise agreed.
6.2 Payment is due within 30 days of the invoice date.
6.3 Payment methods may include credit card and bank transfer, as made available via Stripe or otherwise agreed.
6.4 In the event of late payment, statutory default interest pursuant to §288(2) BGB applies (currently 9 percentage points above the ECB base rate). Intergral is entitled to the statutory lump-sum compensation of EUR 40. Further claims remain unaffected.
7. Subscription Term and Termination
7.1 Subscription terms (monthly, annual, multi-year) are defined in the quote or order.
7.2 Subscriptions renew automatically for successive periods equal to the initial term unless terminated in writing at least 30 days prior to the end of the current term.
7.3 Either party may terminate for cause if the other party materially breaches these Terms and fails to cure within 30 days of written notice.
7.4 Termination does not release the Customer from payment obligations accrued prior to termination.
8. Intellectual Property and Product Terms
8.1 All intellectual property rights in the software and services remain with Intergral or its licensors.
8.2 Use of on-premise and/or cloud (SaaS) software is governed exclusively by the applicable End User License Agreement (EULA).
8.3 Use of SaaS services is governed by the applicable Service Terms and Acceptable Use Policy, if any.
8.4 Nothing in these Terms grants rights beyond those expressly stated in the applicable product terms.
9. Liability
9.1 Intergral is liable without limitation for:
(a) intent and gross negligence,
(b) injury to life, body, or health, and
(c) liability under mandatory product liability law.
9.2 In cases of slight negligence, Intergral is liable only for breach of essential contractual obligations (Kardinalpflichten) and only for foreseeable, typical damages.
9.3 In all other cases of liability permitted under these Terms, Intergral’s total aggregate liability is limited to the fees paid by the Customer in the twelve (12) months preceding the event giving rise to the claim.
10. Data Protection
10.1 Intergral processes personal data in accordance with applicable data protection laws, including the GDPR.
10.2 Where Intergral acts as a processor, a Data Processing Agreement (DPA) applies.
10.3 Further information is available in Intergral’s Privacy Policy at
https://www.intergral.com/privacy-statement/
11. Governing Law and Jurisdiction
11.1 These Terms and all contractual relationships are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
11.2 Exclusive place of jurisdiction for all disputes is Stuttgart, Germany, to the extent legally permitted.
12. Final Provisions
12.1 Intergral may update these Terms from time to time. Material changes will be communicated appropriately.
12.2 If any provision is invalid, the remaining provisions remain unaffected.
12.3 The English language version of these Terms shall prevail.
Contact
Intergral Information Solutions GmbH
Im Hölderle 3
72224 Ebhausen
Germany
Email: